User Research

User Research

In-Person Surveys

Understanding the relationship

Gain insight on the devices the users currently use and the apps/website that they:

  • Currently have on their devices
  • Use most/least frequently
  • Feel most comfortable with
  • Want to learn

This data was later used to help develop tasks for usability lab testing.

Surveys

Understanding the relationship

Gain insight on the devices the users currently use and the apps/website that they:

  • Currently have on their devices
  • Use most/least frequently
  • Feel most comfortable with
  • Want to learn

This data was later used to help develop tasks for usability lab testing.

Surveys

Understanding the relationship

Gain insight on the devices the users currently use and the apps/website that they:

  • Currently have on their devices
  • Use most/least frequently
  • Feel most comfortable with
  • Want to learn

This data was later used to help develop tasks for usability lab testing.

alejandro-escamilla-2-unsplash

Interviews

Listening to the problem and motivations

Interviews

Listening to their problems and motivations

Hearing my users’ stories about their interactions with the digital world was captivating.

The eagerness to learn was high, but the confidence was low when learning something new without another person to help.

Nana and Fam

Usability Testing

Observing their behaviours

Users performed tasks on apps they used weekly vs apps they'd had little to no interaction with previously. 

Key aspects I was observing:

 

Usability Testing:

Observing their behaviours

Users performed tasks on apps they used weekly vs apps they'd had little to no interaction with previously. 

Key aspects I was observing:

 

Usability Testing:

Observing their behaviours

Users performed scripted tasks on apps they used weekly versus apps they'd had little to no interaction with previously. 

  • How users interact with their device
  • How they interact with apps they use daily/weekly
  • What was working and what wasn't
  • User's behaviour when interacting with a new app 
  • How users interact with their device
  • How they interact with apps they use daily/weekly
  • What was working and what wasn't
  • User's behaviour when interacting with a new app 
Usability-Testing
Test 1
Known Tasks

Users performed 2-3 tasks on the below apps they stated they used on a daily/weekly basis.

Test 2
Unknown Tasks

Users performed 3-4 tasks on apps and website they’ve never interacted with on their device.

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© Pippa Lyttle

© Pippa Lyttle

© Pippa Lyttle